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Pune Cantonment Board

WELCOME TO PUNE CANTONMENT BOARD

Citizens Charter

The following is the Citizens Charter of Demand to be followed by Pune Cantonment Board. (Ref:OFFICE ORDER NO. 529/12 DATED 17th DEC, 2012.) The following services will be provided to the Citizens of Pune Cantonment within the specified time frame as mentioned from the date of submission of request / on completion of all formalities or submission of proper documents or approval of Cantonment Board as required under the Act.

Sr No.
Charter of demands
Work to be completed within
Person In-charge
Person to be contacted
Contact No.
REQUIRED SERVICE        
1
General Branch   Birth / Death Clerk / Office Supdt. Smt. Rajmani Arockiam 8308841336
(a) Birth & Death Certificate 07 days      
  * (See Note (1) below)      
2
Mutation of Properties Within 75 days excluding the mandatory period of 30 days meant for inviting objections through Public Notice. Lands Supdt. Shri.S.D.
Khaladkar
 
1. Properties held on Old Grant        
2. Properties held on Cantonment Code Leases, Scheduled Leases * (See Note (2) below)      
3. Any Other (Private Properties)        
3
Sale Permission     Shri. S D Khaladkar  
1. NOC for sale of occupancy rights / properties in respect of Old Grants & Leases.   Lands Supdt.    
  60 days.      
4
G.L.R. Copy 3 days Lands Supdt. Shri. S D Khaladkar  
5
Copy of Board Resolution 07 days Committee Clerk / Office Supdt. Smt. Anita Jesty / Smt. Rajmani Arockiam  
6
Copy of Electoral Roll 05 days Office Supdt. Smt. Rajmani Arockiam 8308841336
7
Engineering Branch        
Building application form / Freehold forms One day CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
8
(a) Sanction of Building plan in Civil area 30 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
(b) Sanction of Building plan in areas other than Civil areas.   -- do --    
  60 days      
(c) Sanction of building plans in respect of Old Grant / Leases outside Civil area.        
(d) Sanction for building plans in respect of Old Grants and other properties in Civil Area   -- do --    
  60 days      
(e) Sanction for building plans in respect of Leases in Civil Area   CEE / AEE / SE   Shri. Sopan Gaikwad  
(f) Sanction for building plans in respect of Old Grants / Lease which are under the management of Cantonment Board. 30 days      
(g) Sanction for building plans in respect of the areas pertaining to Ghorpuri Bazar, Wanowrie Bazar, Ghorpuri Village, Fatima Nagar, Bhairobanalla and Sy No. 72, 76 Mundhwa Indl. Area.   CEE / AEE / SE   Shri. Sopan Gaikwad  
  30 days CEE / AEE / SE   Shri. Sopan Gaikwad  
  30 days CEE / AEE / SE   Shri. Sopan Gaikwad  
  60 days      
  (* See Note 3 below)      
9
Certified copy of plan 07 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
10
Permission for road cutting for water connection One day CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
11
Permission for road cutting by Telecom Department / MSEDCL / Govt Departments 07 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
12
Refund of Security Deposit / EMD 30 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
13
Applications for plinth checking certificate / completion certificate 07 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
14
Repairs to water stand posts and other minor repairs 03 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
15
Major repairs to toilets, pot holes, footpaths 15 days CEE / AEE / SE    
16
Applications received from general public 15 days CEE / AEE / SE Shri. Sopan Gaikwad 8308841321
Electrical        
17
Repairs to street lights 03 days AEE (Electrical) Shri. Vijay Chavan 8308841324
Health Department        
18
Complaints pertaining to cleanliness, garbage bins disposal, drainage chokes. 02 days Chief Health Supdt. / Concerned Health Inspector Shri. S D Zende 8308841342
19
Processing cases on account of violation of health & hygiene conditions by private individuals or firms to the respective JMFC for further prosecution. 15 days Chief Health Supdt. / Concerned Health Inspector Shri. S D Zende 8308841342
20
Spraying of disinfectants, fogging. 02 days Chief Health Supdt. / Concerned Health Inspector Shri. S D Zende 8308841342
21
Removal of drainage chokes 02 days Chief Health Supdt. / Concerned Health Inspector Shri. S D Zende 8308841342
22
Complaints pertaining to stray dogs / cattle 02 days Chief Health Supdt. / Concerned Health Inspector Shri. S D Zende 8308841342
23
Permission for trimming of branches in civil area 20 days CEE / Garden Overseer Shri. Jayant Kangane 8308841321
24
Permission for trimming of branches outside civil area will be forwarded to the Competent Authority within 15 days of the receipt of the application.   Chief Health Supdt. / Concerned Health Inspector Shri. Jayant Kangane 8308841321
Revenue Department   Revenue Supdt / Concerned Jr Clerk    
25
Booking of Marriage Halls 03 days   Shri. S A Kadam 9960436187
26
Applications for Assessment Certificate / Property Tax Certificate / Tax Clearance Certificate 03 days Revenue Supdt / Concerned Jr Clerk Shri. S D Khaladkar 8308841334
27
Processing applications for permission of hoardings 30 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
28
Applications for commercial banners / sign boards 03 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
29
Applications for booking of Golibar Maidan Ground (Ground rent charges) 15 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
Applications for booking of Golibar Maidan Ground (Ground rent charges)        
For Charitable Institutions / NGOs. 45 days      
30
Processing of Complaints pertaining to Rateable Value of properties 07 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
31
Applications for transfer of flats, shops, offices 60 days Revenue Supdt / Concerned Clerk Shri. S A Kadam 9960436187
32
Applications pertaining to new assessment. 15 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
Applications pertaining to Triennial Revision of Assessment 90 days      
33
Applications pertaining to correction of property tax bills 03 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
34
Issue of Trade License 07 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
35
Refund of Security Deposit of bookings of Halls 07 days Revenue Supdt / Concerned Jr Clerk Shri. S A Kadam 9960436187
Applications / Complaint received from general public pertaining to Revenue Branch 07 days      
FIRE BRIGADE        
36
Facility of Hearse Vehicle   Fire Brigade Supdt. Shri. P G Hasabe 98812399996
Issue of Fire NOC 30 days      
Issue of Fire Report 15 days      
1. General Branch - Birth & Death Certificate.

In respect of births and deaths occurring in Command Hospital within 40 days from the date of receipt of complete information from Command Hospital. 

Births and deaths occurring in Cantonment General Hospital within one month of the occurrence of the birth and death. 


In respect of application received for births / deaths taken place in other hospitals, 20 days from the date of submission of details by the Hospital.


Death occurring in Cantonment area. Death Pass to be collected from Cantonment Hospital so that the death is registered with Pune Cantonment Board.


Correction of Birth / Death Entries : 20 days.


2. Mutation of Properties.

Wherever policy directions are yet to be issued this time limit will not apply. In cases of mutation, NOCs, Lease renewal, the progress would depend whether there are any unauthorized constructions, encroachments, litigations subject to all documents. 

3. Sanction of Building Plans.

In respect of cases where old sanctioned building plans are not available in the record, where the leases are expired and where sub-division of sites or change of purpose is involved, this time limit will not be applied since the matter has to be referred to the Competent Authority for their directions / opinion. Also where NOC has to be obtained from Competent Authority under section 238 (3) of Cantonments Act, 2006, the time limit cannot be adhered to as the processing is beyond the purview of this office. 

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